Activating Modules
Faciotech's module system gives your organization access to exactly the tools it needs. Which modules are available to your tenant depends on the plan your organization is on. Modules are activated and managed by your tenant administrator or by Faciotech — individual end users cannot activate or deactivate modules themselves.
How Module Activation Works
When Faciotech sets up your tenant, the modules included in your organization's plan are configured during onboarding. Your administrator can then control which modules are active from the tenant settings.
If you believe a module should be available but is not showing in your sidebar, contact your company administrator. If your organization needs to add a module that is not part of your current plan, Faciotech needs to update your plan first.
Viewing and Managing Modules (Admins)
Tenant administrators control which modules appear in the sidebar through the Customize Apps panel:
- Click Customize Apps in the bottom of the left sidebar (or go to Settings > Customize Apps)
- The panel lists all modules available on your plan with controls to reorder, pin, or star them
- Modules your plan does not include are not shown — contact Faciotech to add them
Changes take effect immediately for all users in your tenant.
Use the pin (📌) and star (★) controls in the App Switcher to surface your most-used modules at the top of the sidebar. You can set up to 6 pinned modules.
Deactivating a Module (Admins Only)
Module deactivation is managed by Faciotech as part of your plan. If a module needs to be fully disabled for your tenant, contact your Faciotech account manager.
Removing a module from your sidebar customization hides it from your view but does not delete any data — Faciotech can restore full access at any time.
Deactivating a module does not delete its data. However, any automated workflows, scheduled tasks, or integrations that depend on that module will stop running until it is reactivated.
What Each Plan Includes
| Plan | Modules Included |
|---|---|
| Starter | Contacts & Clients |
| Business | Contacts & Clients, Paxus Suite, ClarusPOS, Client Onboarding |
| Enterprise | All 16 modules |
Your organization's plan determines the maximum set of modules your administrator can activate. Modules outside your plan cannot be enabled without a plan change.
Requesting a Plan Change
To unlock additional modules, your organization's plan must be updated by Faciotech. Reach out to your Faciotech account manager or contact support@faciotech.com with your request.
Plan changes take effect once confirmed by Faciotech. Your administrator will then see the newly available modules in the Customize Apps panel and can pin or star them for the team.
See also: Platform Overview for the full module list, and Navigating the Dashboard for how the sidebar works.